- Customer Service
If you have any questions about our products or policies, please contact us at email@example.com. We operate exclusively on line, questions via email will be answered first. Operating hours: EST, 9am-5pm, Monday through Friday, 888-353-1765.
Please contact us regarding individual products for suitable use in commercial spaces.
How to Order
Order directly from any product page on our web site by completing the steps below:
- Step 1: Add to Cart
Select the product, enter quantity and click "Add to Cart." Your selection will be added to your shopping cart where you can remove or update quantities. Continue shopping or proceed to checkout.
- Step 2: Register as a New or Returning Customer
You will be prompted to register as a new or returning customer and then asked to provide your name, email and billing information (and shipping address if different). Returning customers will be prompted for their password to their Hudson Goods account.
- Step 3: Choose Method of Payment
You will be prompted to select your method of payment and asked to enter relevant credit card information. Please note that we do not charge your card until your order is sent to shipping. Our web site will only authorize your purchase for sufficient funds with your credit card company. Continue to checkout.
- Step 4: Confirm Order
A final summary of your order will appear and you will be prompted to CONFIRM or CANCEL. Once ordered, you will receive an order confirmation sent to your email address and we will contact you separately via email within 1-2 days to advise if the item is in stock or on back order. You will then have the option to keep your order open or cancel with no charge to your card. Please note that dates provided for back order items are subject to change.
Please carefully inspect your order upon delivery. If you are not satisfied with your purchase, or if you receive damaged or defective merchandise, you may return it within 14 days for an exchange, credit or refund. Please contact us at 1-888-353-1765, or email us at firstname.lastname@example.org, and we will provide you with the necessary information to return or exchange your merchandise. Photos will be requested for damaged items and please retain all packing materials. Customers are responsible for shipping charges on return items and only the cost of the product is refunded. Products cannot be returned or exchanged after 14 days of receipt of merchandise, and processing fees or restocking fees may be assessed at 10-20 percent.
Shipping is calculated at checkout. We use standard Fedex, standard UPS, UPS Freight and private carrier for shipping, depending on the size and weight of the item. We do not ship outside the contiguous 48 states of the United States.
In-stock merchandise typically ships within one week of placing your order (weekend orders are processed during the business week). We ship all merchandise standard delivery (5-7 business days) and do not provide express shipping. Delivery of products via Fedex, UPS and UPS Freight does not include unpacking or placement within your home and will be unloaded by the driver and placed inside the first floor doorway, garage or covered area. Delivery of some larger furniture items will be scheduled for delivery via private carrier and you will be notified after placing your order. Private carrier will call prior to delivery and will bring the merchandise into your home but they will not unpack the item.
Sales tax is applicable to New Jersey deliveries only and will appear on your order prior to final confirmation.
Wood is a living material that continues to respond to changes in climate condition even after it is made into a piece of furniture. Since some of our products are made of solid wood, they will reflect a weathering effect that may show slight cracking due to changes in moisture. This does not effect the structural integrity of the furniture however we do recommend applying tung oil or minwax paste periodically to wood finishes to maintain their natural beauty. Our pieces are made as vintage reproductions and therefore will show the natural aging and wear of a true aged piece of furniture.